Delivery Information
How and when we deliver your order
Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, we must deliver goods within 30 days unless a longer period has been agreed. Risk in the goods remains with us until you (or someone you nominate) take physical possession of them.
Delivery Options (United Kingdom)
We currently deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland).
- Standard Delivery — £3.00 · typically 2–4 working days after dispatch
- Express Delivery — £5.00 · typically 1–2 working days after dispatch
- Free Standard Delivery — on orders of £75 and over (2–4 working days)
Working days are Monday to Friday, excluding UK public holidays. Orders placed after our daily cut-off may be processed the next working day.
Dispatch Times
We aim to dispatch most orders within 1–2 working days of receiving payment confirmation. During peak periods (e.g. sales or holidays) this may take slightly longer; we will contact you if there is a significant delay.
Tracking
Once your order has been dispatched you will receive a confirmation email with tracking information where available. You can use this to follow the progress of your parcel.
Delivery Address
Please ensure the delivery address is accurate and complete. We cannot accept responsibility for delays or failed delivery caused by incorrect address details supplied by you. If a parcel is returned to us because of an incorrect address, we may charge a re-delivery fee.
Failed Delivery & Collection
If you are not available when the carrier attempts delivery, they will usually leave a card or send a notification with instructions. Please collect the parcel or rearrange delivery promptly to avoid return to sender.
International Delivery
At present we only ship within the United Kingdom. If you require international shipping, please contact us before ordering so we can advise on availability and costs.
Damaged or Missing Items
Please inspect your parcel on arrival. If goods arrive damaged or items are missing, contact us as soon as possible (ideally within 48 hours) with photos and order details so we can resolve the issue under the Consumer Rights Act 2015.
Contact
Questions about delivery? Email romarscollection@gmail.com.
Last updated: September 2026. This policy forms part of our Terms & Conditions.